Improvements in the services of the Commonwealth Utilities Corp. is anticipated in the coming weeks after the agency contracted a company that will implement a state-of-the-art customer information system and utility billing solution.
CUC, in a statement, said that it selected Harris' inHance, a subsidiary of Constellation Software Inc., to install the new software that will replace the over 20-year-old system at the agency.
“The new inHance system will improve significantly the services CUC offers its customers including such things like online billing and payment, vastly more information on monthly bills (including historical usage), and automated online dispatching of field crews,” said the CUC statement.
The project is funded by a Department of the Interior technical assistance grant.
According to CUC, Harris is a wholly owned subsidiary of Constellation and is a leading provider of financial management and customer information systems software solutions. Since 1976, Harris, which has over 6,500 utility customers, has provided solutions to all levels of local government, public power and water entities as well as school districts throughout North America.
Throughout September, both old and new CUC systems will run in parallel to ensure data conversion and system transition is as complete and accurate as possible. This will require that CUC employees enter all daily transactions like utility payments on both the old system and new system.
CUC said that this extra workload may create delays, especially on busy payment days.
“While CUC has made every effort to minimize delays, it is likely they will occur. We apologize in advance for any inconvenience our customers may experience, and ask that they bear with us through this experience,” the CUC statement stated.