{"id":248132,"date":"2017-03-13T06:00:31","date_gmt":"2017-03-12T20:00:31","guid":{"rendered":"http:\/\/www.saipantribune.com\/?p=248132"},"modified":"2017-03-13T06:00:31","modified_gmt":"2017-03-12T20:00:31","slug":"shell-gas-station-staff-ranks-first","status":"publish","type":"post","link":"https:\/\/www.saipantribune.com\/index.php\/shell-gas-station-staff-ranks-first\/","title":{"rendered":"Shell gas station staff ranks first"},"content":{"rendered":"<div id='gallery-1' class='gallery galleryid-248132 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon '>\n\t\t\t\t<a href='https:\/\/www.saipantribune.com\/index.php\/shell-gas-station-staff-ranks-first\/pmtdr-pix1\/'>PMTDR-pix1<\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-248141'>\n\t\t\t\tDelta Management Corp. manager Ephrem Gaangin, Rachelle Rivera, Service Champion award, Florita Billy, customer service representative, Service Champion nominee Bernard Billy, territory manager IP&amp;E, and Delta Management Corp. owner Jim Arenovski. (Contributed Photo)\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon '>\n\t\t\t\t<a href='https:\/\/www.saipantribune.com\/index.php\/shell-gas-station-staff-ranks-first\/pmtdr-pix2\/'>PMTDR-pix2<\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-248142'>\n\t\t\t\tFrom left, Brian Bamba, managing director, IP&amp;E, Florita Billy, Bernard Billy, Rachelle Rivera, Ephrem Gaangin, Jim Arenovski, and Bill Ada, director of Sales. (Contributed Photo)\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\n<p>Delta Management Corp., which runs four Shell gas stations for IP&amp;E on Saipan, had its staff recognized and was awarded top honors in a regional contest, with Shell Puerto Rico ranking the highest of all 26 stations in the region.<\/p>\n<p>IP&amp;E, licensee for Shell, held an awards banquet in Guam on Friday, March 3.  <\/p>\n<p>Jim Arenovski, owner and operator of DMC, was awarded a cash prize and he and his Saipan operations manager, Ephrem Gaangin, will have an all expense-paid trip to New Your City in July to participate in Shell\u2019s \u201cSmiling Stars.\u201d <\/p>\n<p>Also attending in Guam were Rachelle Rivera and Florita Billy, who were nominated for \u201cShell Service Champion\u201d awards. Rivera, store leader and trainer from Shell Puerto Rico-Saipan, came away with a Service Champion recognition.<\/p>\n<p>\u201cI couldn\u2019t be more proud of our staff. This is their award. We train and encourage our staff to perform at a high level and they have delivered. We frequently get compliments about the friendliness and professionalism of our staff and that never gets old,\u201d said Arenovski. \u201cI love sharing stories with the staff of what customers had told me. This award validates the feeling we all have, that we are delivering a special level of service.\u201d<\/p>\n<p>When asked about the money and the trip, Arenovski said, \u201cThe award money goes to the staff and [Gaangin] and I will take the trip.\u201d<\/p>\n<p>Gaangin said \u201cWe want the customer to have a great feeling when they leave our stations so they will come back the next time they need fuel\u2026[or] convenience items.\u201d<\/p>\n<p>Under Shell\u2019s \u201cPeople Make the Difference Real\u201d program, the Delta Management team and Arenovski emerged as the pride of Saipan, outperforming regional counterparts from Saipan and Guam in the delivery of outstanding service to customers and the community.<\/p>\n<p>Shell\u2019s PMTDR program is designed to add value to consumers by encouraging delivery of enhanced customer service and community involvement among retailers. It motivates and supports teams in offering superior service to customers and their communities with a focus on health, safety, security, and the environment.<\/p>\n<p>Shell\u2019s \u201cSmiling Stars\u201d is a three-day gathering of regional winners from around the world that includes workshops, networking, presentations awards and specialized tours.  Last year\u2019s program was held in Tokyo, Japan, and 2018 it will be held in Dubai. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delta Management Corp., which runs four Shell gas stations for IP&amp;E on Saipan, had its&#8230;<\/p>\n","protected":false},"author":28,"featured_media":248141,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[15922,51,15923,15924],"class_list":["post-248132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-delta-management-corp","tag-guam","tag-pmtdr","tag-smiling-stars"],"_links":{"self":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/248132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/comments?post=248132"}],"version-history":[{"count":0,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/248132\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/media\/248141"}],"wp:attachment":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/media?parent=248132"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/categories?post=248132"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/tags?post=248132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}