More than a vacation, modern travelers and guests want an experience. Aqua Resort Club understands that and has come up with a strategy that highlights what they offer and makes them shine: #privateparadise.<\/p>\n
And being surrounded by the natural beauty of Saipan, it was only natural to be simply inspired by that beauty, according to ARC general manager Kevin Tsurui. \u201cSaipan is simply an island paradise,\u201d he said.<\/p>\n
Taking off from this inspiration, Tsurui said that Aqua Resort Club boasts of its private, relaxing, and romantic atmosphere. \u201cIt is very peaceful and an ideal retreat to escape the everyday stresses of city life,\u201d he said.<\/p>\n
That overarching goal to deliver the best service possible to each guest that enters the property guides their every action. \u201cWe hope our guests feel relaxed, refreshed and pampered every time they stay, dine, or visit us,\u201d Tsurui said.<\/p>\n
Recognizing the limited size of the resort compared to other hotels on Saipan, Tsurui said that Aqua Resort Club has a specific client base. Rather than trying to appeal to as many people as possible, they are more focused on catering to a niche market.<\/p>\n
\u201cWe typically attract many honeymooners, retired couples, and small families,\u201d he said. \u201cOur rooms are in private clusters, and set in a quiet relaxing atmosphere.\u201d<\/p>\n
That means resort officials are able to interact more with the guests and ensure personalized service. \u201cOur regulars know that they are treated like family when they come to Aqua Resort Club,\u201d Tsurui said. \u201cWe offer personalized service, catering to each guests\u2019 individual needs.\u201d <\/p>\n
That personalized service spills over to the Aqua Resort Club spa, which offers a wide range of massages and treatments, and the resort\u2019s restaurants offer a variety of international cuisine.<\/p>\n
Tsurui said they try to be active as much as possible in both the local and international community. That includes supporting local events and organizations, engaging in a lot of advertising, participating in international travel fairs, and frequent promotions in many international media outlets.<\/p>\n
Aqua Resort Club also works closely with international agents and attend various international travel fairs in Japan, Korea, China, Hong Kong, etc.<\/p>\n
Aqua Resort Club also knows that social media is an important tool to reach a wider range of market and has a presence on Facebook, Instagram, and TripAdvisor, among others. They also offer promotions for free drinks, coupons, etc., for following them on social media.<\/p>\n
\u201cThat way, they always stay up to date with our future promotions and events. We hope they will share the information with their friends and family who will visit us in the future,\u201d Tsurui added.<\/p>\n