{"id":313058,"date":"2019-11-29T06:10:19","date_gmt":"2019-11-28T20:10:19","guid":{"rendered":"https:\/\/www.saipantribune.com\/?p=313058"},"modified":"2019-11-29T06:10:19","modified_gmt":"2019-11-28T20:10:19","slug":"a-drive-for-consistency-in-managing-guest-experiences","status":"publish","type":"post","link":"https:\/\/www.saipantribune.com\/index.php\/a-drive-for-consistency-in-managing-guest-experiences\/","title":{"rendered":"A drive for consistency in managing guest experiences"},"content":{"rendered":"
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Hyatt Regency Saipan Food & Beverage director Ty Pauling said that customer satisfaction is a consistent thing they want to achieve every single day at the hotel. (BEA\u00a0CABRERA)<\/figcaption><\/figure>\n

Food and beverage directors in hotels are often portrayed in movies as someone who wears a dapper suit, has effortless patter, and a ready set of pearly whites for guests. <\/p>\n

Ty Pauling, who holds that position at Hyatt Regency Saipan for six years now, has the latter two qualities hands down. He loves to chat with Hyatt guests and always has a smile on his face but, instead of a suit, he wears an island-style shirt. Underneath all that is the drive to achieve everyday goals for the hotel and being consistent with the hotel\u2019s standards.<\/p>\n

\u201c\u2026I spend a lot of my time on the floor walking around, talking to people, getting to know them, and finding out what their experience is like,\u201d he said. \u201cBut the most important thing we want to achieve everyday is consistency.\u201d<\/p>\n

A lot of that means supporting the Hyatt staff, Pauling said, about their ideas and the needs that they have for training and program development across all outlets. <\/p>\n

\u201c\u2026From the guests\u2019 perspective, we always make sure that they are comfortable, welcomed and that the staff from our team that they interact with provide touches of Hyatt, which is caring for people so they can be their best,\u201d he added.<\/p>\n

The name Hyatt is considered one of the world\u2019s top hospitality companies and this resonates and is cascaded to all affiliates, including at the Hyatt Regency Saipan.<\/p>\n

Being in the hospitality industry, Hyatt always prioritizes customer satisfaction, while providing the services available at the Hyatt, whether that is accommodations, restaurants, or other amenities.<\/p>\n

\u201c\u2026What we especially love about hospitality is no day is exactly the same as before,\u201d Pauling said. \u201cWe always have meetings, appointments and things to do and circumstances throws curve balls at you every day because we are dealing with people and things that happen. Everyday changes and that\u2019s what I enjoy about what I do the most.\u201d<\/p>\n

With Hyatt Regency Saipan celebrating 39 years of being on Saipan this year, Pauling said this underscores the fact that the company nurtures and values its relationship with the Commonwealth.<\/p>\n

\u201cWe have been through two super typhoons and, on both occasions, Hyatt was packed with people. There was a lot of raw emotions that came before and after the typhoons and many thanked the Hyatt for the work and services we provide,\u201d he said.<\/p>\n

These, among other things, is the bedrock of why Hyatt is in the hospitality business, Pauling said, adding that Hyatt is here to get to know the people in the community.<\/p>\n

And it\u2019s not just knowing people but forging meaningful connection with them with strong yet effortless touches such as simply remembering their beverage preferences, favorite seats, or having the band play their favorite song.<\/p>\n

\u201cThings like that, we take personally,\u201d Puling said. <\/p>\n

Work fills a large part of a person\u2019s life and, for Pauling, if he didn\u2019t love working for Hyatt, this job would be draining. <\/p>\n

\u201cHotel work is a job you won\u2019t be effective in if you you\u2019re not committed and my 15 years of consecutively working in this industry has taught me that,\u201d he said. <\/p>\n

He assured that that commitment to all Hyatt guests and to the greater CNMI community is shared by everyone at the Hyatt.<\/p>\n

\u201cFrom the owner to all of its employees, Hyatt is committed to our guests and the community through good times and bad times. \u2026I love my job and spend everyday working with other departments to have that coherent and fluid experience for the staff and guests,\u201d he added.<\/p>\n","protected":false},"excerpt":{"rendered":"

Food and beverage directors in hotels are often portrayed in movies as someone who wears…<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-313058","post","type-post","status-publish","format-standard","hentry","category-supplement"],"_links":{"self":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/313058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/comments?post=313058"}],"version-history":[{"count":0,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/313058\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/media?parent=313058"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/categories?post=313058"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/tags?post=313058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}