The Commonwealth Office of Transit Authority team, staff from the CNMI Public School System\u2019s Office of Pupil Transportation, and transit employees from Tinian and Rota were recently certified in passenger assistance and sensitivity training. <\/p>\n
Thirty participants took part in a three-day professional development and certification program earlier this month that was led by Certified Community Transportation of America passenger service and safety master trainer Ginger Porter, M.Ed. This year is reportedly Porter\u2019s sixth time conducting the yearly certification training for COTA.<\/p>\n
In an email message yesterday from COTA head and special assistant for public transportation Alfreda C. Maratita, she quoted Porter as saying that it was a \u201cspecial privilege\u201d to lead the training, especially for the transit employees on Tinian and Rota, and that she has witnessed the growth of COTA and it is \u201csatisfying\u201d to be part of the agency\u2019s continuing development.<\/p>\n
\u201cIt was a special privilege to provide the recent Passenger Assistance Safety and Sensitivity training to all of COTA, including those providing new service to Tinian and Rota. Customers of [the] CNMI\u2019s transit system will appreciate [the] attention to safety and customer-specific needs from all 30 agency personnel,\u201d said Porter. <\/p>\n
Maratita said that staff from PSS\u2019 Office of Pupil Transportation and transit employees from Tinian and Rota taking part in the trainings alongside the COTA team made this year\u2019s training and certification cycle particularly significant.<\/p>\n
She added that for COTA to \u201ccontinue delivering safe and courteous transit services for our community, the proper training opportunities should be afforded\u201d as COTA continues to expand. <\/p>\n
\u201cThe need for this particular type of training echoes the fact that passenger transportation is a service industry. The most important asset in any transit agency or provider are the transit operators. By providing these training opportunities, skills and knowledge are enhanced for each team member which will, in turn, benefit our CNMI community as a whole,\u201d said Maratita.<\/p>\n","protected":false},"excerpt":{"rendered":"
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