{"id":356844,"date":"2021-12-01T06:02:44","date_gmt":"2021-11-30T20:02:44","guid":{"rendered":"https:\/\/www.saipantribune.com\/?p=356844"},"modified":"2021-12-01T06:02:44","modified_gmt":"2021-11-30T20:02:44","slug":"we-care-for-people-so-they-can-be-their-best","status":"publish","type":"post","link":"https:\/\/www.saipantribune.com\/index.php\/we-care-for-people-so-they-can-be-their-best\/","title":{"rendered":"\u2018We care for people so they can be their best\u2019"},"content":{"rendered":"
\"Hyatt
Hyatt Regency Saipan general manager Nick Nishikawa and Hyatt director for Human Resources Josephine Mesta. (IVA MAURIN)<\/figcaption><\/figure>\n

That is the Hyatt philosophy\u2014one which the management of the Hyatt Regency Saipan deeply holds on to, especially during this pandemic. These days, they are operating with less than half the number of their employees pre-pandemic, at just 118, and at times, they get challenged, especially when there is not a lot of guests to serve.<\/p>\n

People is their business and when they don\u2019t have guests, like how it is now due to the pandemic, the morale goes down, according to Hyatt director for Human Resources Josephine Mesta. But, despite the situation, they remain optimistic. Hyatt Regency Saipan is still up, and is eagerly looking forward to the next 40 years.<\/p>\n

\u201cI\u2019m excited for what\u2019s going to happen for the next 40 years. It is going to be a nice change for the island as well as for the people working here, and also our guests to know that we still exist.\u201d<\/p>\n

Hyatt\u2019s strong point is guest service. They take pride in having great and talented staff who love the work that they do, and who are well-accepted by the community. And, to provide the best hotel service possible, Hyatt Regency Saipan\u2019s management takes the selection process for their employees seriously, with trainings provided for the lucky ones who get chosen.<\/p>\n

\u201cWe take time in our selection process. It\u2019s hard to just tell in 15-20 minutes what kind of people you are actually hiring. Through experience, we pretty much are good at detecting a person\u2019s character, and then we work with that. They may not have the skill at all, but they have the character to serve. We work on those strengths and that\u2019s how we build.\u201d<\/p>\n

Training is extremely important for the Hyatt Regency Saipan. With very little formal education or training support on hotel operations and management in the CNMI, initial trainings for employees at the Hyatt normally takes over a year\u2014to ensure they provide a high level of service for their guests.<\/p>\n

\u201cWe received a comment that the hardware is old but the software is excellent,\u201d Mesta said, Hyatt\u2019s building being the hardware, and their service, the software. \u201cThat is what we share with our staff. We really can\u2019t do much about the structure of the building and the design of the building but we can make our guests have the experience.\u201d<\/p>\n

With talks envisioning the CNMI as a word-class, high-end tourist destination by 2031, Mesta stressed the need to advance the quality of people in the workforce.<\/p>\n

\u201cIf we\u2019re going to be a world-class destination, we need to have world-class workers. \u2026We [need] to start with the attitude that we are going to serve people and we are going to provide quality services, and that\u2019s through training and changing mindsets. Start from there,\u201d she added.<\/p>\n

And that exactly is what Hyatt Regency Saipan is doing for their employees through all these years\u2014providing training, changing mindsets\u2014and more.<\/p>\n

\u201cAt Hyatt, we care for people so they can be their best. We provide that care,\u201d Mesta said. \u201cI know that we over extend ourselves sometimes but that\u2019s how we feel. It\u2019s like a one small family. Everything counts about an employee, not just at work, but also outside of work.<\/p>\n

\u201cI believe that\u2019s the secret, how you take care of people. You take care of your staff, the staff will take care of your guests. So far, that has worked.\u201d<\/p>\n

\u2018At the Hyatt, we are family\u2019<\/strong><\/p>\n

\"\"<\/p>\n

The best thing working here at Hyatt is my coworkers\u2014they\u2019re not only coworkers, they\u2019re my family. Yes, it is stressful, busy, but having people like them working with me, I wake up excited to go to work. We\u2019re all lucky that [the Hyatt lease] has been extended, people are looking forward to the new Hyatt renovations. Hopefully, by that time, everyone who got furloughed will come back, and if not, for sure, a lot of people would want to work at the Hyatt. I just love working here. I can\u2019t imagine myself working for other companies.
\n\u2014Antonette A. Sengebau<\/strong>, front desk team leader<\/p>\n

\"\"<\/p>\n

It\u2019s unfortunate that we have to experience the pandemic, but the best thing about being here is still serving the people. Any guests that walk in and out, I\u2019m so glad that I get to encounter them and assist them in any way. This company is such a great company to work for. It\u2019s a brand company. The company really takes care of not just the staff but anyone who walks in and out of the hotel.
\n\u2014Vanessa Palacios<\/strong>, executive administrative assistant<\/p>\n

\"\"<\/p>\n

The best thing about working here at Hyatt is the people around me because it\u2019s more like a family than work. Everyone helps each other. I love it here. I don\u2019t think I can see myself anywhere else. I grew and learned a lot from this company.
\n\u2014Angel Mendoza<\/strong>, graphic artist<\/p>\n

\"\"<\/p>\n

It\u2019s good to work [at] Hyatt because we have full benefits, and we connect with each other. I\u2019ve been working here for about 20 years, and that\u2019s why I can tell the future, if they choose a job here, that Hyatt is good. I wish one of my family would work here. I wish my son would work here, or at Hyatt Philippines or anywhere. Hyatt is the best.
\n\u2014Rommel Galang<\/strong>, engineering and maintenance<\/p>\n

\"\"<\/p>\n

The best thing about working here in Hyatt Regency Saipan is the people. Working with my colleagues makes the job bearable, they make it easy and they add fun to it. I\u2019ll be celebrating my five years next year, and I\u2019m looking forward to it, but it feels like I\u2019ve been just working here for months. That\u2019s how fun it is here. All of my coworkers, I treat them as a family, and I\u2019m excited to see them every day. I hope I\u2019m still here working in the next 40 years. I hope I\u2019ll be able to work here longer and I am excited to work for the new renovated Hyatt Regency Saipan.
\n\u2014Jensen Fabella<\/strong>, food and beverage attendant<\/p>\n","protected":false},"excerpt":{"rendered":"

That is the Hyatt philosophy\u2014one which the management of the Hyatt Regency Saipan deeply holds…<\/p>\n","protected":false},"author":32,"featured_media":356846,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[67],"class_list":["post-356844","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-supplement","tag-people"],"_links":{"self":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/356844","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/comments?post=356844"}],"version-history":[{"count":0,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/356844\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/media\/356846"}],"wp:attachment":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/media?parent=356844"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/categories?post=356844"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/tags?post=356844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}