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TUMON, Guam<\/strong>\u2014Hotel Nikko Guam, a Premier Hotel Group property and a member of Ken Corp. Group, is kicking off plans for a brand refresh as it celebrates more than 30 years of serving Guam and as the hotel prepares for the full return of visitors in the coming months. The enhancements are slated for completion in stages through the new year.\u00a0<\/p>\n The hotel\u2019s leadership team spent much of the pandemic conceptualizing how Hotel Nikko Guam\u2019s overall experience can better serve its customers.<\/p>\n Yusuke \u201cWilliam\u201d Shinozaki, acting general manager of Hotel Nikko Guam, said, \u201cWith more than three decades of operating [in] Guam, we have developed a unique following. As we emerge from the pandemic, we need to adapt to the current market and stay relevant for our local guests and source market visitors.\u201d<\/p>\n \u201cOur parent company, PHR Ken Corp., with six hotel properties [in] Guam along with a golf course and spa, is committed to improving the overall Guam product and appeal to the ever-changing consumer landscape,\u201d he said. \u201cHotel Nikko Guam wants to become a place where visitors feel at home away from home, where they can come back to regularly to enjoy excellent service, delicious cuisine, and comfortable and quality accommodations. Our brand refresh focuses on catering to the guests\u2019 need to feel at ease, escape from their everyday lives, and feel sure of the value and safety that we provide.\u201d<\/p>\n Hotel Nikko Guam has committed efforts to make improvements from the inside out. Its leadership team was tasked with translating the hotel\u2019s news brand refresh guidelines into tangible experiences for guests.<\/p>\n Hotel Nikko Guam\u2019s refreshed branding will position the property as an \u201cEffortless Eden,\u201d where service and quality will be enhanced with the hotel\u2019s key values\u2014Ease, Escape, and Ensure.\u00a0<\/p>\n The hotel also announced the launch of its new brand refresh video, called Effortless Eden, which features the hotel\u2019s 30-year legacy and nature scenes of Guam, and lays the path to the future. The video is posted on Hotel Nikko Guam\u2019s\u00a0Instagram\u00a0and\u00a0Facebook\u00a0(@hotelnikkoguam).<\/p>\n The refreshed brand experience will be crafted to create a nesting utopia, a home away from home for guests. The Hotel Nikko Guam will be offering service enhancements throughout the hotel, and the changes will be felt over time and implemented by the new year. Some of these enhancements include a contactless check-in experience, where guests are tended to on a personalized level. Guests will be able to make reservations for dining through the hotel\u2019s app.\u00a0<\/p>\n Once implemented, the updated brand experience will be felt from arrival at the hotel and the comfort in the guestrooms to the exceptional dining experiences. Hotel Nikko Guam looks to provide moments that make guests feel like being in an Effortless Eden on the beautiful island of Guam.<\/p>\n Experiences in Nature<\/strong> Shinozaki added, \u201cSome of the refreshed enhancements will extend beyond our branding materials. They\u2019ll include the warmth of our hospitality, attentive and personalized service, and the feeling of ease on our property. Guam is a tropical paradise, and we want our guests to experience all that the property and island offer in a safe environment.\u201d<\/p>\n Other enhanced plans include an updated website, mobile app, and service enhancements throughout the property. Special promotions will be announced and shared soon. \u201cWe have also committed to a high safety standard for our guests. We must contribute to elevating Guam\u2019s overall reputation as a safe destination. We believe that this will support a successful reopening of Guam\u2019s tourism economy, so we can get our team back to work,\u201d he noted. \u201cWe thank our team for joining us as we continue our journey in providing unforgettable experiences for our customers who have supported us throughout our 30 years on Guam. Making these updates will provide a new Guam experience for our guests who will be returning soon.\u201d (PR)<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" TUMON, Guam\u2014Hotel Nikko Guam, a Premier Hotel Group property and a member of Ken Corp….<\/p>\n","protected":false},"author":28,"featured_media":366506,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[11561,3354],"class_list":["post-366504","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-hotel-nikko-guam","tag-tumon"],"_links":{"self":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/366504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/comments?post=366504"}],"version-history":[{"count":0,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/366504\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/media\/366506"}],"wp:attachment":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/media?parent=366504"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/categories?post=366504"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/tags?post=366504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nHotel Nikko Guam is situated on the north end of Tumon Bay and provides a semi-private experience in nature. Hotel guests enjoy the beachfront pool, waterpark, nature trail, and beachfront access to a pristine and tranquil cove. The hotel will highlight these experiences in nature for guests in the source markets as a tropical getaway from the bustle of a busy life. The hotel will position the island as a relaxing experience with a cosmopolitan lifestyle within steps of the hotel.<\/p>\n
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\nA Guam Safe Certified property<\/strong>
\nHotel Nikko Guam is a Guam Safe Certified property and places the health and safety of customers as its top priority. The hotel\u2019s team has implemented meticulous steps to sanitize the property and implement a safety system that has become a natural part of its service standards.<\/p>\n