{"id":392947,"date":"2023-06-02T06:06:45","date_gmt":"2023-06-01T20:06:45","guid":{"rendered":"https:\/\/www.saipantribune.com\/?p=392947"},"modified":"2023-06-02T06:06:45","modified_gmt":"2023-06-01T20:06:45","slug":"docomo-pacific-provides-mawar-restoration-updates","status":"publish","type":"post","link":"https:\/\/www.saipantribune.com\/index.php\/docomo-pacific-provides-mawar-restoration-updates\/","title":{"rendered":"Docomo Pacific provides Mawar restoration updates"},"content":{"rendered":"
\"\"<\/a>
A Docomo Pacific crew gives the thumbs up after working hard to restore the company\u2019s services following Typhoon Mawar. (DOCOMO PACIFIC)<\/figcaption><\/figure>\n

Docomo Pacific, the regional leader in innovation, telecommunications, and entertainment, shared the latest Typhoon Mawar restoration updates for the CNMI.<\/p>\n

\u201cWe appreciate your unwavering patience and understanding during this outage period. It has been a week since Typhoon Mawar struck, and our hardworking technology crews remain committed to fully connecting our islands,\u201d said Docomo Pacific in a statement.<\/p>\n

Updated hours of operation:<\/strong><\/p>\n

Docomo Pacific\u2019s retail locations and Customer Care hotlines are all open to serve customers during the following hours of operation:<\/p>\n

\u2022 Gualo Rai, Saipan: Monday-Friday: 8am-5pm; Saturday: 9am-1 pm
\n\u2022 Customer Care Hotline: Monday-Saturday: 8am-8pm; Sunday: 10am-5pm (670-488-CARE) (2273)
\n\u2022 San Jose, Tinian: Monday, Wednesday, Friday: 8am-5pm
\n\u2022 Songsong, Rota: Monday, Wednesday, Friday: 8am-5pm
\n\u2022 Technical Support available 24\/7: 670-488-CARE (2273) (option 2)<\/p>\n

Mobile services:\u202f\u00a0<\/strong><\/p>\n

Docomo Pacific is pleased to inform customers that ther entire CNMI Mobile service network is operational.<\/p>\n

\u201cThe majority of our mobile cell sites did not suffer significant damage due to Typhoon Mawar; with Rota customers receiving the most impact. The primary issue with restoring Rota’s network was island-wide power restoration to all our mobile cell sites and cable landing station. Our Rota mobile cell sites and cable landing station are now on island power,\u201d it said.<\/p>\n

Fixed services (home\/business internet, landlines, and cable TV):\u202f\u00a0<\/strong><\/p>\n

\u2022 To Saipan and Tinian customers: Docomo Pacific\u2019s entire fixed services network is online.<\/p>\n

\u2022 To Rota Customers: After Docomo Pacific\u2019s assessments, there was minimal storm damage to their critical fiber network facility. They are sending more restoration crews that should be arriving on Rota on Friday, June 2, to repair damaged droplines. They encourage customers experiencing service issues or reporting any dropped lines to contact our Customer Care hotline or visit their Rota store.<\/p>\n

\u2022 As of June 1, 2023,\u202fcustomers surrounding Sinapalo and the airport have fixed services (home\/business internet, landlines, and cable TV). Restoration continues in the Songsong area.<\/p>\n

Temporary disruption of channels:\u00a0<\/strong><\/p>\n

On May 22, Docomo Pacific publicly announced they were repositioning their satellite dishes to minimize equipment damage from the impending storm. Unfortunately, their assessments show that a few of their satellite dishes were damaged. Due to this, the following channels are currently unavailable:<\/p>\n

\u2022 ANC
\n\u2022 Arirang
\n\u2022 BRO
\n\u2022 Cinema One
\n\u2022 CNN International
\n\u2022 CTI
\n\u2022 DWRR
\n\u2022 DZMM
\n\u2022 GMA
\n\u2022 KBS World
\n\u2022 MYX
\n\u2022 NHK Premium
\n\u2022 NHK World
\n\u2022 TFC
\n\u2022 Warner TV
\n\u2022 YTN<\/p>\n

\u201cOur technology teams are formulating an action plan to get these services restored. Again, we apologize for any inconvenience caused and appreciate your understanding during this temporary disruption,\u201d said Docomo Pacific. (PR)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Docomo Pacific, the regional leader in innovation, telecommunications, and entertainment, shared the latest Typhoon Mawar…<\/p>\n","protected":false},"author":28,"featured_media":392949,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[230,771],"class_list":["post-392947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-docomo-pacific","tag-mobile"],"_links":{"self":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/392947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/comments?post=392947"}],"version-history":[{"count":0,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/posts\/392947\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/media\/392949"}],"wp:attachment":[{"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/media?parent=392947"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/categories?post=392947"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saipantribune.com\/index.php\/wp-json\/wp\/v2\/tags?post=392947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}