{"id":395681,"date":"2023-07-11T06:06:03","date_gmt":"2023-07-10T20:06:03","guid":{"rendered":"https:\/\/www.saipantribune.com\/?p=395681"},"modified":"2023-07-11T06:06:03","modified_gmt":"2023-07-10T20:06:03","slug":"uscis-launches-online-rescheduling-of-biometrics-appointments","status":"publish","type":"post","link":"https:\/\/www.saipantribune.com\/index.php\/uscis-launches-online-rescheduling-of-biometrics-appointments\/","title":{"rendered":"USCIS launches online rescheduling of biometrics appointments"},"content":{"rendered":"

WASHINGTON<\/strong>\u2014U.S. Citizenship and Immigration Services has launched a new self-service tool allowing benefit requestors, and their attorneys and accredited representatives, to reschedule most biometric services appointments before the date of the appointment.<\/p>\n

Introducing this tool is another way USCIS is improving customer service. By removing barriers and reducing burdens to applicants, USCIS is demonstrating the agency\u2019s commitment to advancing the goals of\u00a0\u201cExecutive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government Mandates\u201d\u00a0(EO 14058).<\/p>\n

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\u201cWe are working steadily to improve the customer experience by designing and delivering services in a manner that people of all abilities can access,\u201d said USCIS director Ur M. Jaddou.<\/p>\n

Previously, benefit requestors and accredited representatives could only request to reschedule a biometric services appointment by calling the USCIS Contact Center. With this new tool, those individuals who have or create a\u00a0USCIS\u00a0online account can reschedule most requests for biometric services appointments without having to call the Contact Center. The new tool, however, cannot be used to reschedule an appointment that already has been rescheduled two or more times, is within 12 hours, or that has already passed.<\/p>\n

The biometric services appointment rescheduling tool can be accessed via a USCIS online account regardless of whether the pending case was submitted online or by mail. Benefit requestors and accredited representatives will still have the option to call the USCIS Contact Center to reschedule an appointment, but USCIS strongly encourages users to use the new tool to save time, increase efficiency, and reduce call volume to the USCIS Contact Center.<\/p>\n

USCIS is also issuing guidance in the\u00a0USCIS Policy Manual\u00a0to explain that the agency may consider an untimely request to reschedule a biometric services appointment and the effect of failing to appear for an appointment, and to explain how the agency considers a timely request to reschedule a biometric services appointment for \u201cgood cause.\u201d Good cause exists when the reschedule request provides sufficient reason for the benefit requestor\u2019s inability to appear on the scheduled date. Sufficient reasons may include, but are not limited to:<\/p>\n

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