Student trainees, as the Job Training Partnership Act refers to them, took a day of preparation for customer service, particularly telephone etiquette and face to face interaction.<\/p>\n
The eight-hour crash course is designed to prepare the group on how to carry themselves while at work this summer, emphasizing communication skills and proper decorum.<\/p>\n
Yesterday, 30 student trainees attended one session of the “Welcome to the Workplace” workshop set up by the Continuing Education of the Northern Marianas College.<\/p>\n
Featured speaker Blaine Rogers from the training department of the Pacific Islands Club discussed with the students workplace ethics.<\/p>\n
But the day’s discussion includes work habits and responsibility, time management, and guidelines to get started.<\/p>\n
According to the Director of Continuing Education Melody Actouka, customer service is a big issue among the attendees.<\/p>\n
“They are hesitant to greet someone they don’t know and may not use eye contact with the person,” she said.<\/p>\n
Although their generation spends a great deal talking over the phone, a number of students were surprised to know the proper way to answer a call.<\/p>\n
“Knowing what to say” as Actouka puts it, shares with the students the corporate procedure in taking a call which includes jotting down messages.<\/p>\n
“Customer service training is very helpful. It teaches the students what the customers expect from them. Trainees should also know that they represent the company,” she said.<\/p>\n
Following the request from JTPA to set up a job preparation program, NMC is holding this workshop for Saipan. Although, NMC has been holding similar job preparation workshops for student trainees assigned at NMC.<\/p>\n
Actouka said both NMC and JTPA are planning to hold the same workshop on Tinian and Rota next year.<\/p>\n","protected":false},"excerpt":{"rendered":"
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