Northwest offers bonus frequent flyer miles for trying self-service check-in

Through Dec. 31, 2004, first-time users of Northwest Airline’s self-service check-in kiosks will receive a one-time bonus of 1,000 frequent flyer miles for checking in at one of Northwest’s new kiosks across its Asia/Pacific network. Travel must be on an e-ticket.

No advance registration is required. Membership in Northwest’s WorldPerks frequent flyer program is required. Fast and easy online WorldPerks enrollment is available at www.nwa.com/gs.

This comes soon after Northwest Airlines introduced more self-service check-in options for travelers at the Saipan International Airport and Guam International Airport, with the recent addition of its self-service check-in kiosks.

Northwest is the first airline to offer travelers on Guam and Saipan the option of using self-service check-in kiosks, and Guam and Saipan are the first markets outside of Japan to receive kiosks-part of a deployment of more of its customer service technology throughout the airline’s 15-city Asia-Pacific network.

The four new kiosks are currently available for customers’ use in the lobby of both airports, and allow customers flying on electronic tickets to check-in for their flights from Guam to Tokyo, Saipan to Nagoya, Japan or Tokyo, and from both Guam and Saipan to the United States and other destinations.

Customers can also use the kiosks to select or change their seat assignment, add WorldPerks frequent flyers information and more. The kiosks are also equipped with passport readers, allowing customers to quickly enter the required passport information by swiping it through the reader. Northwest customer service staff will verify customers’ travel documentation prior to departure.

From Saipan, Northwest offers daily service to Nagoya in addition to daily service to its Tokyo hub, where travelers can make single connections to eight U.S. gateways, and additional connections to hundreds of destinations throughout the world. From Guam, Northwest offers daily service to its Tokyo hub. Northwest’s service is available for sale via the Internet at www.nwa.com/gs, by calling Northwest Airlines Reservations at 1-800-447-4747, at Northwest Airlines City Tickets Offices or through travel agencies.

Northwest offers service to more destinations in Asia, more flights between the U.S. and Japan, and more flights within Asia than any other U.S. airline. The airline operated a hub from Tokyo’s Narita Airport that connects the U.S. gateways of Detroit, Honolulu, Los Angeles, Minneapolis/St. Paul, New York-JFK, Portland, Ore., San Francisco and Seattle to key destinations including Bangkok, Thailand; Beijing; Busan, South Korea; Guam; Hong Kong; Manila; Philippines; Nagoya; Japan; Saipan, Mariana Islands; Seoul, South Korea; Shanghai, China; Singapore and beginning October 31, Guangzhou, China. Northwest also offers nonstop service from Osaka to Detroit and Tapei, and from Nagoya to Detroit, Manila and Saipan.

Northwest Airlines is the world’s fifth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,500 daily departures. Northwest and its travel partners serve nearly 750 cities in almost 120 countries on six continents. In 2003, consumers from throughout the world recognized Northwest’s efforts to make travel easier. Northwest’s WorldPerks program was named the most popular North American frequent flyer program by readers of TIME Asia in the 2003 TIME Readers’ Travel Choice Awards. A 2003 J.D. Power and Associates study of airports ranked Minneapolis/St. Paul and Detroit, home to Northwest’s two largest hubs, in second and fourth place among large domestic airports in overall customer satisfaction.