Excellent customer service wins Ace Hardware Whirlpool award

Joeten-Ace Hardware and Whirlpool Home Appliance have taken their partnership to a higher level, with recent efforts to further improve customer service at the store.

On Wednesday, Whirlpool also expressed its appreciation for Ace Hardware’s commitment to customer satisfaction

Sean Beer, sales manager of the Australia-based Whirlpool Pacific, came on island to personally present the Customer Service Excellence Award to Ace Hardware officials and employees. Ace Hardware on Saipan is this year’s sole winner of the award within the entire Pacific region.

“We’re very honored to receive this award. This is not my award, but the entire staff’s. They’re the ones that made it happen,” said Ron Woolsey, general manager of Joeten Ace Hardware.

Beer also brought a special Business Excellence Award for Ron Woolsey, general manager of Joeten-Ace Hardware, for his outstanding achievement in customer service and sales.

“Our mission is to get Whirlpool products into everyone’s home, and to keep the appliances performing at top quality. That’s a commitment that Ron and his team have made. And they have achieved everything they have set out to do,” Beer said.

He also commended the store for its innovation and for the great shopping experience it provides customers. “The store is clean. It’s very easy to find things. The staff are knowledgeable about the products they’re selling,” he noted.

During his visit, Beer conducted training for Joeten-Ace Hardware employees, updating them on new Whirlpool products and how each one of them works. The store personnel also had a chance to ask specific questions on which products suit different types of customers.

This training, he said, is held regularly to keep the staff informed. “It’s not just about selling, it’s about satisfying customers and ensuring that customers get the right product that will do what they need to do,” Beer said.

As exclusive distributor of Whirlpool products on island, Joeten Ace Hardware provides one-year labor and parts warranty to Whirlpool buyers—whether they purchase the product from any of the store’s three branches or from off-island.

Also on Wednesday, Joeten-Ace Hardware welcomed a new addition to its team—a certified Whirlpool technician from the Philippines.

Whirlpool products available at Joeten-Ace Hardware are laundry appliances, cooking appliances, refrigerators, and air conditioners.

Joeten-Ace Hardware has branches in Gualo Rai, Susupe, and San Vicente. They are open 8am to 7pm, Monday to Friday; 8am to 6pm Saturday; and 8am to 5pm Sunday.