The Department of Commerce will be launching a one-stop center for their application processes next month.
According to Commerce Secretary Mark Rabauliman, the automated one-stop center is currently in the testing phase.
“We’re streamlining our different divisions into one format so that way everybody at our one-stop center will be ready to input those data. It not only streamlines it, it enables us to query data whenever we need to be able to see them,” Rabauliman said.
Through this, the department will be able to track where an application is at and if there is a problem.
They can also keep track of application in the event that it stays too long in a certain area and that upper management will be notified instead of waiting for customers to ask about applications.
According to the department, they receive an average of 50 to 60 applications daily but this number drastically increases during renewal periods, for example, January to March for the Registrar division and June to September for the Alcoholic Beverage and Tobacco Control division.
With this move, Rabauliman said they will also be able to identify and eliminate backlogs.
“That enables the management team of Commerce to identify where we can continue making improvements,” Rabauliman said.
“With that one-stop automation that we’re pitching to launch, it really truly captures the numbers and really streamlines it so that way the management team will identify where the bottlenecks are so we can make management decisions to improve upon it,” he added.
The one-stop center once launched will be available first for the department but they are also looking into incorporating it to the website and eventually branch out to other government agencies.
“The goal is for everything to get online,” Rabauliman said.