Aetna Insurance provides employee assistance


In response to the destruction caused by Super Typhoon Yutu, Finance Secretary Larrisa Larson said that Aetna International Insurance has put the following procedures in place to ensure members in the CNMI can access the health care they need during this extremely difficult time.

-Temporary waiver for any preauthorization or precertification requirements for members requiring medical treatments. Most doctors in CNMI are in the Aetna International network, so they will bill Aetna directly, on behalf of your members.

-If members need to use providers that aren’t part of Aetna’s network, they can submit their claims for reimbursement. If they’ve lost their receipts, members can call Aetna’s Member Service Center for help.

-Aetna’s Pharmacy team stands ready to help authorize prescription refills for members who may have lost their medications in the typhoon. Members should contact their pharmacy regarding their refills and Aetna will ensure their systems allow them to receive their prescriptions.

-Members should take advantage of Aetna’s Employee Assistance Program. This is included with their Aetna International health and wellness plan and gives members free access to telephone and face-to-face counseling sessions with behavioral health professionals. Members can also contact EAP if they need help finding local services and support.

Members can call the Member Service Center at 800-231-7729 (toll free) or 813-775-0190 (collect) and ask to be transferred to an EAP counselor. The Our Care and Response Excellence (CARE) team of clinicians are available to help members. You can contact a clinician by calling their Member Service Center or dialing 800-556-1555.

For more information, call Aetna International Member Services: 800-231-7729, Care and Response Excellence (CARE) Team: 800-556-1555, and Employee Assistance Program (EAP):  855-449-4816. (PR)

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