Submit a written complaint with copies of receipts
“The Office of the Attorney General has received numerous complaints of price gouging and of increases in the prices of goods protected by the price freeze declaration,” reported Attorney General Edward Manibusan. “To assist with the investigation of price gouging and violations of the price freeze declaration, affected consumers should submit a written complaint to the Office of the Attorney General along with copies of all receipts, invoices, or other documents associated with the complained-of transaction.”
Consumers should save all receipts, invoices, and other documents related to price gouging and/or violations of the price freeze declaration.
When submitting a complaint to the Office of the Attorney General, consumers should submit copies of any supporting documents and retain the originals for their own records. Complaint forms may be obtained at the Civil Division from 9am to 12pm Monday through Friday, or via email by sending a request to firstname.lastname@example.org.
Consumers who cannot obtain a complaint form may submit a written complaint that includes (1) the name of the consumer and his or her contact information, (2) the name of the business and its location, (3) a description of goods or services purchased, (4) the date of the purchase, (5) the price paid for goods or services, (6) the price of the goods or services prior to Typhoon Soudelor, (7) any other details that support the complaint, and (8) copies of receipts, invoices, or other documents that support the complaint.
Complaints should be hand-delivered to the Civil Division or submitted via email.
Inquiries regarding consumer protection should be directed to Assistant Attorney General Teresita Sablan at email@example.com or (670) 237-7500. (OAG)