To improve the arrival experience of passengers at the Francisco C. Ada/Saipan International Airport, the Marianas Visitors Authority has introduced and fielded Saipan airport ambassadors to assist passengers through immigration processing and customs inspections.
Launched on Aug. 11, 2017, the program has Saipan airport ambassadors on duty during peak arrival hours from 1am to 5am when thousands of passengers arrive from China, Korea, and other destinations.
The Marianas was recently ranked the third-fastest growing tourist destination in the world, according to the United Nations World Tourism Organization World Tourism Barometer. Over the last 10 months the islands have received over half a million visitors.
“Tourism arrivals are growing, and as we work with federal and local partners on ways to quicken immigration and customs processing, we have deployed Saipan airport ambassadors to get passengers through the airport and started on their vacation or business in the Marinas as efficiently as possible,” said MVA managing director Christopher A. Concepcion.
Ambassadors will assist passengers with completing immigration and customs forms, guide them to their appropriate immigration line, assist with the use of automated passport control machines, and more. They can be identified by bright yellow polo shirt uniforms.
Marianas Aviation Services, the only aviation services academy on Saipan, has been contracted to provide the services of the program, which is being executed in cooperation with the Commonwealth Ports Authority. Initial project funding was provided via the MVA Korea Ad-Hoc Committee, and CPA will assume administration for the program after six months. (MVA)