Chamber, ITS present ‘Customer Service Excellence’


With the increase of business development on our island we are experiencing a competitive workforce and an even more demanding consumer base. There is no better time to build the customer service skills of your employees.

The Saipan Chamber of Commerce and Island Training Solutions proudly present “Customer Service Excellence,” a training seminar that is geared toward motivating your staff to impress every customer that walks in your door and to provide them with the ultimate experience. From front-line employees to accountants, this training is for everyone. It is essential that your team is ready and willing to serve with excellence.

During this training seminar, participants will learn and practice suggestive selling techniques aimed toward improving your average sales transaction. Offering your customers superior service builds client loyalty and encourages repeat business. Your employees can learn to elevate the level of your company’s customer service by learning concepts that can be implemented immediately for personal and business success, and which will deliver quality customer service crucial to sustaining and successfully growing your business. This training seminar offers proven methods of providing superior customer service and will give your employees the skills needed to communicate professionalism, to gain respect, to enhance customer relationships, and to secure an overall competitive advantage through customer service excellence.

Participants will also hear firsthand success stories, have meaningful conversations, learn to ask key questions that engage, be able to model appropriate gestures, and provide a meaningful interaction with your customers. One attendee at a similar event stated “The workshop presenter is very entertaining. He adds humor to his teachings which plays a big part in capturing his audience. He shared personal opinions which was helpful understanding his views on topics more. Overall a great experience and lesson!”

The “Customer Service Excellence” training will be conducted by one of Saipan’s leading motivational experts: Jim Arenovski of Island Training Solutions and Delta Management Corporation. Jim’s team at Saipan Shell stations was recently awarded top honors at IP&E’s 2017 Awards Banquet as ranking #1 in Customer Service!

Due to an overwhelming interest in this seminar, we are opening an afternoon session which will be from 1:30pm to 4:30pm on Thursday, April 20, 2017. This seminar will take place at the Saipan Chamber of Commerce Conference Room (Marianas Business Plaza, 3rd Floor, Suite #315). Registration fee is $50 per person for Chamber members and $55 per person for non-members. Light refreshments are included. Reservations and advance payment are required, as seating is limited. To register, please call 670-234-7150 or email us at (PR)

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