Last Oct. 14, 2021, the Commonwealth Utilities Corp. experienced hardware damage that affected access to its software systems and server that allows network communication to its satellite offices on all three islands. As a result, employees are not able to access the Customer Information and Billing System and the Financial System.
CUC management immediately reached out to expert cyber consultants who are working alongside with CUC’s IT Department on a long-term solution as well as to get the hardware back up and running and the systems restored online as soon as possible.
Based on recent updated discussions with its software system providers, CUC anticipates the system will be restored and back online on or before today, Oct. 25, 2021.
CUC’s operations continue as power, water, and wastewater services are not affected by this incident. However, Customer Service Representatives are temporarily limited in providing assistance to CUC customers as transactions, such as service applications and payment transactions are processed manually. Customers are advised to bring with them their CUC utility bill when visiting a CUC Customer Center for better assistance. Customers are also advised that utility bills scheduled to be mailed during this period may be delayed.
CUC will not penalize customers for late payments or disconnect any delinquent customer as a result of this incident. CUC also assures all its customers that any personal data on CUC’s system is secured and inaccessible to unauthorized users.
Visit CUC’s website at www.cucgov.org or its Facebook page for updates on this matter. For emergencies or customer service assistance over the phone, please call (670) 664-4282 to speak with a Customer Service Representative.
In the meantime, customers can make payments at Bank of Guam, Bank of Saipan, or at any of the CUC Customer Centers on Saipan, Tinian, and Rota. CUC management appreciates the understanding of its customers and apologizes for any inconvenience this has caused anyone. (PR)