Attorney General Edward Manibusan met with several key executives from United Airlines and Cape Air to discuss service issues the people of the Commonwealth have encountered since United’s merger with Continental.
The attorney general stated the meeting centered on the frequent delays and cancellations of flights travelers face when flying between Saipan and Guam.
“I made clear to them the growing frustration of the traveling public and impact such delays had on CNMI business and the local economy,” Manibusan added.
The attorney general noted that he was pleased overall with the meeting.
“The officials listened to what I had to say about the erosion of consumer confidence in United and Cape Air and that they must work to improve services and regain public confidence,” said Manibusan.
Brad Rich, senior vice president of United Express, reported at the meeting that United is working to address this issue by acquiring another aircraft, which they expect to have by the end of the year.
Additionally, visiting executives stated that they try to address all consumer complaints, but pointed out that they could not address complaints of which they are not aware of.
“I encourage consumers to submit complaints directly to United Airlines. While I continue the dialogue with United to address consumer issues, direct complains may result in a faster response time for specific complaints,” said Manibusan.
Consumers should visit United’s webpage (http://www.united.com/web/en-US/content/Contact/default.aspx) to submit complaints and/or email complaints to firstname.lastname@example.org. (Office of the Attorney General)