As part of the Department of Community and Cultural Affairs-Nutrition Assistance Program’s efforts to improve customer service relations to the public, NAP held its 3rd Annual Professional Development Training for NAP staff last March 11 at the Aqua Resort Club.
The all-day training focused on three main critical topics: Equal Employment Opportunity (EEO) and Sexual Harassment; Excellent Customer Service; and Team Building. The EEO session covered the requirements of EEO local and federal rules and the governing laws of non-discrimination of any individual or groups on the basis of race, color, national origin, religion, sex, disability, age, and genetic information.
The EEO helped NAP staff better understand the different forms of discrimination and ways to prevent such from occurring in the workplace. The excellent customer service re-enforces the demeanor of exhibiting positive attitude and exercising systematic and comprehensive delivery of information and service to the public. The team building session helped NAP staff better understand the benefits of teamwork, respect, and effective communication among managers, supervisors, and staff. The annual trainings are meant to help build better communication and develop skills among employees in order to provide quality service to the public.
The training was facilitated by Frank L. Gibson, SPHR, GPHR, SHRM-SCP. Gibson holds two certifications from the Human Resources Certification Institute as Senior Professional and Global Professional in Human Resources; and Senior Certified Professional from the Society for Human Resources Management.
The NAP staff was happy and appreciate the trainings, which will help them apply what they learned to their work.