ATMs identified to be involved card skimming incident
Not hacking but card skimming through their automated teller machines was believed to be the cause of the unauthorized transactions made in various First Hawaiian Bank accounts on Monday.
Skimming is a method by which thieves steal card information with the use of technology or equipment surreptitiously installed on ATMs.
In a statement released this morning, FHB said that they have identified certain ATMs on Saipan believed to be involved in an ATM skimming incident.
FHB clarified that their system is not compromised.
“We want to assure our Saipan customers that First Hawaiian Bank’s system network was not compromised.” FHB chief banking officer Ray Ono said.
“We take our customer privacy very seriously and will be reissuing cards for affected customers. Customers can also protect themselves by contacting us to change their pin immediately. First Hawaiian Bank customers are not liable for fraudulent transactions on their accounts,” he added.
First Hawaiian Bank customers on Saipan and Guam may call toll-free 800-545-6300 or (808) 844-4321 in Hawaii. The bank will be reissuing cards to those affected. Customers are being advised to monitor their account statements and to notify their respective financial institution about any unauthorized transactions.
More information to follow.