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Unannounced water outages
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Posted on Jun 16 2005
My family is very frustrated with CUC. The last articles published by the news organizations was that CUC has two PIOs. If they have two PIOs, why are there no public announcements, specifically regarding who gets water, when the water will be on or off? Does CUC really monitor the water levels?
Today we have no water and we called CUC twice to find answers and, to no one’s surprise, got no real answers. No one could tell us when the water would be back on or for how long. My complainant is not the sharing of water; it is the lack of communication CUC provides so that your days can be planned.
We live on Capitol Hill; when we arrived five years ago we had 24-hour water. Then in 2001, one day we came home and there was no water. It took a week of phone calls before someone at CUC could tell us that our area was reduced to eight hours of water day. It then took another week to get a water tank installed. Had I known ahead of time what CUC was going to do, I could have planned ahead and had a water tank prior to the turning off of water.
I am frustrated with the lack of concern CUC has for its customers. How much trouble would it have been to put an announcement in the papers, radio, TV or a flyer on our door? I asked these same questions to CUC water supervisors in 2001; of course, I got no answers. Now in 2005 here we are again, our water tank is dry and we went to fill it up during what was our normal hours to find that CUC has turned off the water again without providing any type of announcements or flyers.
Really, how hard is it to monitor the water and how hard is it to put out a public announcement?
Richard Lamkin
Capitol Hill
